What do you need help with?
Council or housing association tenant?
Pick the problem in your home.
Everyone else?
Pick what fits your situation.
Need this in another language? Get help in your language, or call and ask for a language match.
What we help with
Problems a landlord should put right
Damp and mould
Black mould on walls or ceilings, damp patches, or condensation that will not clear.
No heating or hot water
Broken boilers, cold radiators, or no hot water the landlord has left unfixed.
Leaks and water damage
Leaking roofs or pipes, or water coming in that the landlord has not stopped.
Faulty or unsafe electrics
Exposed wiring, frequent trips, or electrics that have not been checked or fixed.
Pests and infestations
Mice, rats, cockroaches, or other pests the landlord has left untreated.
Broken windows and doors
Windows that will not close, broken locks, or doors that do not keep the cold out.
Awaab's Law
Your social landlord is on a clock
If you rent social housing in England, these deadlines may apply to serious hazards in your home.
Free, no email required
Not ready to call? Start here
What happens when you call
Your home, put right
From the damp and mould you live with to a home put right.
- You call. A real person answers, and the call is free.
- We listen, assess it, and deal with your landlord for you.
- We work to get your home put right and claim any compensation you may be owed.
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
Free, no obligation
See if you may have a claim
Answer three short questions. It takes about 30 seconds.
- No sign-up and no email
- Free and confidential
Prefer to talk? Call 0800 030 4669.
What is the problem in your home?
Free housing repair helpline
Not sure what to do next?
A real person will listen and explain your options.
Phone lines: 9am to 7pm Monday to Friday, 10am to 4pm Saturday.
Independent proof
What landlords were ordered to put right
These are outcomes across social housing in England. They are not Support for Tenants client results.
- £5.4m
- compensation ordered for tenants in one year
- 26,901
- orders and recommendations made
- 578
- cases had orders over £2,000
- Almost £32,000
- the largest single order
Figures from an independent statutory review of social-housing complaints, 2024 to 2025. These are sector-wide outcomes for social housing tenants in England. Read the full report
Read the published rulings
These rulings name the landlord and show what it was ordered to do. They are not our client cases.
Who we help
Council, housing association, or private rented
We act for tenants across England and Wales, whoever your landlord is.
Council and housing association tenants
Damp, mould, leaks or no heating in a social home, including Awaab's Law deadlines your landlord must meet. See your rights →
Private renters
If you rent from a private landlord and disrepair has been left unfixed, you have the same right to a safe, decent home. See your rights →
Common questions
The things tenants ask us most
Prefer to talk? Call 0800 030 4669.
Phone lines: 9am to 7pm Monday to Friday, 10am to 4pm Saturday.
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
What to expect
A real person, free call
You call and a real person answers. The call is free and there is no pressure.
Plain English, no chasing
We explain your options clearly and deal with your landlord for you.
Not sure if you can claim?
One free call is all it takes to find out.